At Comparenet Books, we strive to ensure that every customer has a positive shopping experience. Your satisfaction is our priority, and we are committed to providing clear policies regarding refunds, exchanges, and returns. This Refund Policy outlines the conditions under which you may request a refund or replacement and the process for doing so.
1. Eligibility for Refunds
Refunds are available under the following circumstances:
- Damaged or Defective Products: If a physical book or product arrives damaged, defective, or in unsatisfactory condition.
- Incorrect Items: If you receive a product that does not match your order.
- Digital Product Issues: For digital books or resources, refunds may be considered if the content is inaccessible, corrupted, or not as described.
Please note that requests for refunds must be made within 30 days of receiving your order. Products returned after this period may not be eligible for a refund.
2. Non-Refundable Items
The following items are generally not eligible for refunds:
- Books that have been opened or used, except in cases of damage or defect.
- Digital products that have been downloaded successfully.
- Gift cards or promotional items.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team via email or phone:
- Phone: +1 408-384-4191
- Email: [email protected]
- Provide Details: Include your order number, product name, purchase date, and a brief description of the issue. For damaged items, photos may be requested.
- Await Confirmation: Our support team will review your request and provide instructions for returning physical items or processing digital refunds.
4. Refund Processing
- Once a refund is approved, it will be issued using the original payment method.
- Refund processing typically takes 5–10 business days, depending on your financial institution.
- Shipping costs for returned products may be deducted unless the return is due to our error (damaged or incorrect items).
5. Exchanges and Replacements
- In cases of damaged or incorrect products, we may offer an exchange or replacement instead of a refund.
- Customers requesting an exchange should follow the same process outlined above and indicate their preference.
6. Customer Support
Our customer support team is available to assist you with any questions or concerns regarding your order, refund requests, or product issues. We aim to respond promptly and resolve any issues fairly and efficiently.
7. Contact Information
For all inquiries related to refunds, exchanges, or product issues, please contact us:
Phone: +1 408-384-4191
Email: [email protected]
Address: 721 SE 42nd St, Oklahoma City, OK 73129, United States
At Comparenet Books, your satisfaction is our priority. We are committed to providing clear guidance, prompt support, and fair resolutions to ensure a positive shopping experience.